This week I finally sorted out my gas bill. This is the 3rd one in a row I've had to query.
Original amount invoiced: $255
After adjustment (and many phone calls): $80
I knew $255 was excessive when the previous bill, which had been during winter, was only $92. Mind you, I also had to argue to get that one reduced from the $179 originally charged. Note the recurring theme here as to whose favour the discrepancies are in...
It's hard to understand why it's so hard to work out a gas bill when it's simply based on meter readings taken at each point in time. Surely, it's just about subtracting the numbers to determine the usage and then applying the calculation. No doubt however, there's some amazing piece of technology somewhere that's constantly screwing it up.
Sadly, it's taken 3 months to resolve this, which means that I'll shortly receive another bill. Hopefully I won't complete the full year with every bill having been in dispute.
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I feel your pain. I also hate the way companies you have been with for years (e.g. insurance) will send you an invoice, and if you phone up they will usually lower the price. Or sometimes if you do a quote on line you get offered a lower price. If you are a valued and loyal customer they should ensure they are sending you the best possible quote in the first place, you shouldnt have to chase it.
ReplyDeleteYou are right there. Forget customer loyalty - you've got to be the squeaky wheel! Not to mention that when I get offered the lower price, my reaction is, "So what you're telling me, is that, prior to this, you've been ripping me off!"
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